Archive | 2:45 pm

Comcastic!

4 May

alternate headline: Dad Was Right!

My sister and I often make fun of the fact that my dad, whenever he calls the cable company or a credit card company or any other customer service person, starts the conversation by saying, “First of all, thank you for your help.” His even-keeled nature is something I’ve inherited, but I’ve never quite developed an appreciation for the whole “kill ’em with kindness” thing he is such a fan of.

Well, last night I had to call Comcast (my chronic problem of turning on the cable box and getting a black screen needed to be dealt with asap) and for some reason, my natural instinct was to start the conversation with my dad’s “Thank you for your help” greeting, which I never do. About three minutes later, after I explained my problem, the guy paused me and said, “By the way, thank you for saying thank you. No one ever does that, or at least I’ve never heard it.” And he proceeded not only to help me with my problem, but also to give me all kinds of inside info about how I can get high definition reception on my less-than-HD television. He also told me that the fact that I’d had “only” five or six different boxes in a year and a half was actually good, comparatively, and that this summer Comcast expects to do away with these troublesome Motorola boxes altogether and introduce ones from new vendors (including TiVo). Further, he gave me the scoop that when Comcast initially introduced these DVR boxes, there was a supply and demand problem, so I should pay attention so I don’t get left out of the new devices. In total, I think I was on the phone with the guy for about 15 or 20 minutes just chatting away (sorry if anyone was trying to get through), and I walked away with a much better impression of Comcast than I had before. Now that’s customer service.

When I hung up, I realized that my dad was right, and being nice to the guy upfront paid off. That’s what I call an example of good karma, I guess, and proof that as always, though sometimes I don’t want to admit it, Father Knows Best.