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Tupelo Honey

15 Oct

I’m a fan of any place that demonstrates good customer service, so I thought I’d post something here about my meal last night at Tupelo, a southern food joint in Inman Square. My friend Nina and I ate there for dinner, and to make a long story short, her food was not to her liking (it was too salty and a little overcooked). So even though she had eaten about half of it, she said something to the waiter, and he offered to get her something else. Not only did he bring that something else, but he also brought her a side dish that she had asked about earlier but hadn’t ordered. In addition to being very friendly, the waiter checked on us multiple times to make sure we were alright, and always had a smile on his face.

The kicker to the experience is that when the check came, neither Nina’s original dish, the replacement, or the extra side dish was on it. That showed a commitment to customer satisfaction that’s pretty rare these days, especially at a time when many small businesses are feeling the pinch of a tough economy, and we were really impressed. And for the record, I very much enjoyed my meal. I had the barbecued half chicken; it was prepared well and was delicious.

Tupelo was chosen as the Best Restaurant in Inman Square by Boston magazine earlier this year, and it’s not hard to see why. I’d recommend this place and look forward to going back.

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